TERMS & CONDITIONS
Effective Date: January 2026
Excellent Press LLC – Gahanna, Ohio
1. Introduction
These Terms & Conditions govern your use of the Excellent Press LLC website and services. By visiting our site, placing an order, or interacting with us, you agree to these terms.
2. Use of Website
You agree to:
We reserve the right to refuse service to anyone for any reason.
3. Custom Orders & Artwork
When submitting artwork or logos, you agree that:
Excellent Press LLC is not responsible for trademark or copyright violations submitted by customers.
4. Pricing & Payments
All prices displayed are in USD.
Taxes and shipping may apply depending on your location.
Payments must be completed before production begins unless otherwise agreed.
We accept:
5. Production & Turnaround Times
Turnaround times vary depending on:
Standard orders typically take 5–10 business days, but delays may occur.
6. Order Approval
Before production begins, mockups (when applicable) must be approved by the customer.
Once approved, changes cannot be made.
7. Returns & Cancellations
Custom products cannot be returned, exchanged, or refunded unless defective or due to an error on our part.
8. Limitation of Liability
We are not responsible for:
9. Governing Law
These terms are governed by the laws of the State of Ohio.
REFUND & RETURN POLICY
Effective Date: January 2026
1. Custom Products
Because all items are made-to-order, all sales are final.
We do not accept returns or cancellations on:
2. Exceptions (Refund or Replacement Allowed)
We will replace or refund an order ONLY if:
To qualify, you must notify us within 72 hours of receiving your order with photos.
3. Items Lost or Damaged in Transit
We will assist in filing claims with the shipping carrier.
Replacements may be issued depending on the claim outcome.
4. Incorrect Sizing
We are not responsible for incorrect sizing chosen by the customer.
Size charts are available upon request.
5. Refund Process
Once approved, refunds will be issued to your original payment method within 3–7 business days.
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